Terms & Conditions

Return Runner – Client Service Agreement & Terms

By scheduling a service with Return Runner, you agree to the following terms and conditions:

 

1. Service:

Return Runner provides pickup and return drop-off services for eligible retail purchases. We act solely as an independent courier and are not affiliated with any retailer.

 

2. Customer Responsibilities:

• Items must be properly packaged and ready for pickup.

• Customers must provide all required receipts, return labels, QR codes, order confirmations, or other information required by the retailer.

• Customers are responsible for ensuring their item is eligible for return under the retailer’s return policy.

 

3. Fees:

• Payment is due before or at the time of pickup unless otherwise agreed.

• Service fees are non-refundable once a return has been attempted.

• Additional fees may apply for oversized items, multiple stops, extended travel, or missed pickups.

 

4. Pickup & Drop-Off:

• Customers must be available during the scheduled pickup window.

• A missed pickup fee may apply if the customer is unavailable.

• Return Runner will provide proof of drop-off when available.

 

5. Photo Authorization:

To protect both the customer and Return Runner, I authorize Return Runner to photograph my item(s), packaging, receipt(s), return label(s), and/or QR code(s) at the time of pickup and, when applicable, obtain photographs or confirmation of the completed return. These photos may be used solely as proof of the item’s condition, pickup, and successful return. Return Runner will not use these images for advertising or promotional purposes without my separate written permission.

 

6. Liability:

• Return Runner is not responsible if a retailer refuses or denies a return due to the retailer’s policies, missing documentation, damage, expired return windows, or any reason beyond our control.

• Return Runner is not responsible for refunds issued by the retailer or the timing of those refunds.

• Liability is limited to the amount paid for the courier service, except in cases of gross negligence or willful misconduct.

 

7. Prohibited Items:

Return Runner reserves the right to refuse service for illegal, hazardous, dangerous, or prohibited items.

 

8. Cancellations:

Cancellations made before the driver is dispatched are free of charge. Once the driver has been dispatched, a cancellation fee may apply.

 

9. Privacy:

Customer information is used only to complete the requested service and will not be shared except as required to complete the return or as required by law.

 

Customer Acknowledgment:

I certify that I am the owner or authorized representative of the item(s) being returned. I have read, understand, and agree to the terms and conditions outlined above, including the Photo Authorization section.